Privacy Policy

Hotel De Rust respects your privacy and processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains what we collect, why, and what your rights are.

• Responsible party: Hotel De Rust
• Address: 10 Schoeman Street, De Rust, Western Cape, 6651
• Email: werner@hotelderust.com
• Telephone: +27 83 399 8780
• Information Officer: Werner Alberts
• [PLACEHOLDER: registered entity name to be confirmed]

• Information you give us through the enquiry form: your name, phone number, email address, check-in date, check-out date, number of guests, and any special requests or messages you include
• Booking information you provide through our online booking system
• Information you give us by phone, WhatsApp or email when enquiring or booking
• Technical information collected automatically: IP address, browser type and pages visited, collected through our website analytics

• To respond to your enquiry
• To process and manage your booking
• To contact you about your stay
• To comply with legal obligations, including guest registers required of accommodation establishments
• To understand how our website is used and improve it

We process your personal information with your consent, or because it is necessary to conclude or perform a contract with you, or to comply with a legal obligation.

We use the following service providers, who process information on our behalf:

• NightsBridge: our online booking system, which handles reservation and guest details
• Cloudflare: website delivery and email routing
• Lovable: website hosting and analytics
• Elfsight: displays guest reviews on our website
• Google Maps: displays our location on the contact page

We do not sell your personal information to anyone.

Some of our service providers process information on servers outside South Africa. Where this happens, we take reasonable steps to ensure your information receives a level of protection comparable to POPIA.

Enquiry information is kept for [PLACEHOLDER: retention period to be confirmed] unless it leads to a booking. Booking and guest register records are kept as long as required by law and for our legitimate business purposes.

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access and misuse.

Under POPIA you have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Withdraw consent at any time
• Lodge a complaint with the Information Regulator

To exercise any of these rights, email werner@hotelderust.com.

Our website uses cookies and similar technologies for analytics and for third-party features such as the reviews widget and embedded maps. You can block or delete cookies through your browser settings, though some parts of the site may not work as intended.

If you are not satisfied with how we have handled your personal information, contact us first at werner@hotelderust.com. If you remain unsatisfied, you may lodge a complaint with:

We may update this policy from time to time. The latest version is always available on this page.

Last updated: 3 November 2026